Dental Coaches Coach's Corner

Explore Coach's Corner—

Our monthly newsletter with actionable tips on leadership, team growth, PPO transitions, and building a thriving dental practice.

October 2025 Edition: Help Patients Say “Yes” With Confidence

Early in my coaching career, I had a conversation with a clinical psychologist friend that changed how I think about case acceptance. We were discussing how to help patients move forward with the dental care they truly need—not just say "yes," but feel fully committed. She shared somet...

Oct 30, 2025 case agreement

September 2025 Edition: Power of Investing In Your Team

We just returned from an amazing few days at AADOM 2025, and we’re still riding the high! This conference continues to prove why the office manager community is such a vital part of successful dental practices. This year, 25% of attendees were first-timers—and the excitement was palpable. Everyon...

Sep 25, 2025 aadom ai ce

September 2025 Edition: AADOM

If we haven’t met yet—I’m Susan Leckowicz, CEO of Dental Coaches, and I’m thrilled to welcome you to this special edition of our newsletter, created just for AADOM attendees! Whether we had the chance to chat at the booth or pass each other between sessions, I want to say thank you for making thi...

by Susan Leckowicz — Sep 25, 2025 aadom team leads

August 2025 Edition: Check-Ins

This week I visited Dr. Samir Rana and his team at Comprehensive Dental in Lincoln Park, NJ. This was my first time meeting the team in person. I enjoyed checking in with them and watching them deliver great dental care. At our team meeting we celebrated the team hitting their tier 3 goal in July...

by Susan Leckowicz — Sep 25, 2025 check-ins

July 2025 Edition: Customer Service

This month, I’m reflecting on an unforgettable experience I recently had volunteering with Mission of Mercy. It was a day filled with gratitude, teamwork, and powerful reminders about what exceptional patient care really means. At Dental Coaches, we talk a lot about systems and strategy—but this ...

by Susan Leckowicz — Sep 25, 2025 customer service

June 2025 Edition: Customer Experience

This month we’re focusing on two powerful growth drivers—soft skills and internal referrals. When your team communicates with empathy and clarity, it builds trust that keeps patients coming back—and bringing others with them. I’m thrilled to introduce you to Donna Cutting, founder of Red Carpet L...

by Susan Leckowicz — Sep 25, 2025 patient referrals referral program thank you program

May 2025 Edition: Community and Connection

Hi! In this month's newsletter we're exploring the impact of community, connection and coaching. Tasha Eurich reminds us in her book Shatterproof that connection is one of our most essential psychological needs. For dentists—who often work in high-pressure, high-isolation environments—this couldn...

by Susan Leckowicz — Sep 25, 2025 community connection support

April 2025 Edition: Team Engagement

Spring is a season of growth—and there’s no better time to turn that energy inward and focus on your team. This month, we’re diving into one of the most important (and often overlooked) drivers of practice success: team engagement. From how––and when––to hold meaningful check-ins and salary refv...

by Susan Leckowicz — Sep 25, 2025 check-ins team engagement

March 2025 Edition: Dropping PPOs

Going out of network is a dream for many dentists. At a recent CE course, I spoke with residents who all shared this vision: "The dream is to have a practice that is FFS." I told them what I'll share with your now––it is possible. But, success requires a strategic plan, a well-prepared team, and...

by Susan Leckowicz — Sep 25, 2025 dropping ppos fee for service

February 2025 Edition: Case Agreement

Aubrey and I just got back from the Yankee Dental Meeting in Boston, where I had the opportunity to speak and connect with so many incredible dental professionals. We also had an exhibitor booth, which gave us the chance to meet Drs and team members and talk about the real challenges happening i...

by Susan Leckowicz — Sep 25, 2025 case agreement financing options treatment acceptance

January 2025 Edition: New Beginings and Big Milestones

Happy New Year! As we step into 2025, it's a perfect time to reflect on where we’ve been and where we’re headed. Goal setting is at the heart of growth, and this month, we’re focusing on small, intentional steps that lead to big results. Whether it’s refining your team’s skills, improving patient...

by Susan Leckowicz — Sep 24, 2025 crush the call phone training

December 2024 Edition - Reflection and Intention

What a whirlwind this past month has been! We recently hosted our Dental Coaches Annual Planning and Leadership Summit in Connecticut, and I couldn’t be more proud of the amazing energy and insights that came from the teams who joined us. Watching so many dental leaders connect, collaborate, and ...

Sep 23, 2025

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